Dr. Yolandi Loots
Specialist Surgeon | Female Health Care | Cape Town Mediclinic
Privacy Policy for Dr. Y. Loots Inc.
Last Updated: 01 July 2025
1. Introduction
Dr. Y. Loots Inc. ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This privacy policy sets out how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information Officer
Our designated Information Officer is The Practice Manager. Should you have any questions about this policy or your personal information, please contact them at admin@doctorloots.com.
3. What Information We Collect
We may collect and process the following types of personal information about you:
- Information You Provide Directly: When you use the "Request a Booking" form on our website, we collect your First Name, Surname, Contact Number, and the brief reason for your booking.
- Information Collected Automatically (Usage Data): We use Google Analytics and Google Tag Manager to understand how visitors use our website. This may include your IP address, browser type, device information, pages visited, and time spent on the site. This data is aggregated and does not personally identify you.
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and booking requests submitted via our contact form.
- To improve our website's functionality and user experience by analyzing traffic and usage patterns.
- For internal record-keeping and administrative purposes as required by law.
We will not use your personal information for marketing purposes without your explicit consent.
5. Disclosure of Information & Third-Party Services
We respect your privacy and will not sell, trade, or rent your personal information to others. We may disclose your information to the following parties:
- Netlify: Our website is hosted on Netlify, which also provides our form processing service. When you submit our contact form, Netlify acts as our "Operator" to securely capture and transmit this information to us. Netlify has its own robust security and privacy policies.
- Google Analytics: We share anonymized Browse data with Google Analytics to help us understand website traffic.
- Legal Authorities: If required by law, we may disclose your information to law enforcement or other government authorities.
6. Data Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our website uses HTTPS to encrypt data transferred between your browser and our server.
7. Your Rights under POPIA
Under the POPI Act, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa if you believe we are not in compliance with POPIA.
To exercise any of these rights, please contact our Information Officer.
8. Use of Cookies and Google Analytics
Our website uses "cookies" to enhance your experience. A cookie is a small file placed on your computer's hard drive. We use traffic log cookies via Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To opt-out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.
9. Changes to This Privacy Policy
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This policy is effective from the date stated at the top of this page.
10. Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please write to our Information Officer by email at admin@doctorloots.com.